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Live Webcast Replay

A Better Way to Choose Your KPIs

Total Credits: 1 including 1 Personnel/Human Resources - Non-technical

Average Rating:
Human Resources |  ACPEN Industry Institute
Bernie Smith
Course Levels:
All Levels
1 Hour
Product Setting: Expires 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Selecting the right KPIs for your organization can be complex and stressful. Rather than resorting to brainstorming and internet searches, there is a better way to discover the best KPIs for your organization - the ROKS method. In this session Bernie Smith, creator of the ROKS method, walks you through the first five steps of this powerful approach, using real-world stories to bring each step to life.  

Basic Course Information

Learning Objectives
  • Understand the importance clearly stated strategy in designing KPIs
  • The two key principles of KPI engagement
  • How to break strategy down into KPIs
  • How to shortlist you most important KPIs in a structured way
  • A template-based approach to KPI definition

Major Subjects
  • KPIs
  • Performance measures
  • Metrics

Course Materials


Bernie Smith's Profile

Bernie Smith Related Seminars and Products


Made to Measure KPIs

Bernie Smith, founder of Made to Measure KPIs, trains and coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision-making.
His approach has been adopted by many organisations, including Airbus, HSBC, UBS, Lloyd’s Register, Credit Suisse, Royal Bank of Scotland, LloydsTSB and many others. He has written twenty books on KPIs, regularly tops this category on Amazon and is a frequent key-note speaker on performance measurement.

Earlier in his career, Bernie, who qualified as a professional engineer, worked as a consultant leading teams delivering exceptional operational improvement in blue-chip companies using Lean and Six Sigma approaches. This broad industry experience has given him a unique perspective when it comes to developing KPIs to improve organisational performance.

Bernie lives in Sheffield, UK, with his wife Liz, two children and some underused exercise equipment.


Wed, Jul 24, 2024 - 12:00pm to 01:07pm EDT
Tue, Aug 06, 2024 - 02:00pm to 03:07pm EDT
Wed, Aug 28, 2024 - 04:00pm to 05:07pm EDT
Wed, Sep 04, 2024 - 10:00am to 11:07am EDT
Tue, Sep 24, 2024 - 12:00pm to 01:07pm EDT
Mon, Oct 07, 2024 - 02:00pm to 03:07pm EDT
Fri, Oct 25, 2024 - 04:00pm to 05:07pm EDT
Fri, Nov 08, 2024 - 10:00am to 11:07am EST
Sat, Nov 09, 2024 - 11:00am to 12:07pm EST
Tue, Nov 19, 2024 - 06:00pm to 07:07pm EST
Wed, Dec 04, 2024 - 02:00pm to 03:07pm EST
Fri, Dec 13, 2024 - 04:00pm to 05:07pm EST
Sat, Dec 21, 2024 - 11:00am to 12:07pm EST
Thu, Dec 26, 2024 - 06:00pm to 07:07pm EST
Wed, Jan 15, 2025 - 04:00pm to 05:07pm EST
Tue, Jan 28, 2025 - 06:00pm to 07:07pm EST
Mon, Feb 03, 2025 - 12:00pm to 01:07pm EST
Sat, Feb 15, 2025 - 11:00am to 12:07pm EST
Tue, Feb 25, 2025 - 02:00pm to 03:07pm EST
Mon, Mar 10, 2025 - 04:00pm to 05:07pm EDT
Mon, Mar 24, 2025 - 10:00am to 11:07am EDT
Tue, Apr 01, 2025 - 07:00pm to 08:07pm EDT
Wed, Apr 16, 2025 - 02:00pm to 03:07pm EDT
Sat, May 10, 2025 - 04:00pm to 05:07pm EDT
Fri, May 30, 2025 - 10:00am to 11:07am EDT
Mon, Jun 09, 2025 - 12:00pm to 01:07pm EDT
Mon, Jun 16, 2025 - 02:00pm to 03:07pm EDT
Thu, Jun 26, 2025 - 04:00pm to 05:07pm EDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone who needs to design or fix performance measures
Original Recording Date 05/12/2022
Yellow Book No
Course Developer Bernie Smith
Date Added to Catalog 05/23/2022

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 



Overall:      4.7

Total Reviews: 29


Thomas B

"Very well done and very useful!"

Christine C

"I very much enjoy Bernie as a presenter - he is knowledgeable, funny, and his explanations are very easy to visualize being used in practice."

Cassie T - Alma, Michigan

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James A

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Peter L

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