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Gamed: Why Performance Targets and Incentives Fail and How to Fix Them

Total Credits: 4 including 4 Business Management & Organization - Non-technical

Average Rating:
ACPEN Industry Institute |  Human Resources
Bernie Smith
Course Levels:
4 Hours
Product Setting: Expires 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Target setting can drive breathtaking positive results, the moonlandings, the eradication of smallpox or the repair of the ozone layer, for example. 

They can also have a dark side that can put executives in jail, bring global businesses to their knees and even cause wholesale loss of life. 

Using practical examples and case studies, this course walks you through the steps you need to follow to design robust, effective and credible targets for your organization.

Basic Course Information

Learning Objectives
  • Be familiar with the 33 common forms of target and incentive failure and their causes
  • Understand the 10 steps of the ROKET- DS design system
  • Have had the chance to apply the method to a case study in interactive workshop exercises
  • Feel confident applying the ROKET-DS method to their, or their client's, businesses

Major Subjects
  • 10-step ROKET-DS system, a simple structured method for designing meaningful targets and incentives which will help you ...
  • Create targets and objectives that align with your strategy
  • Build engagement with your target owners
  • Test your targets and incentives rigorously for unexpected outcomes and dangerous loopholes


Course Materials


Bernie Smith's Profile

Bernie Smith Related Seminars and Products


Made to Measure KPIs

Bernie Smith, founder of Made to Measure KPIs, trains and coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision-making.
His approach has been adopted by many organisations, including Airbus, HSBC, UBS, Lloyd’s Register, Credit Suisse, Royal Bank of Scotland, LloydsTSB and many others. He has written twenty books on KPIs, regularly tops this category on Amazon and is a frequent key-note speaker on performance measurement.

Earlier in his career, Bernie, who qualified as a professional engineer, worked as a consultant leading teams delivering exceptional operational improvement in blue-chip companies using Lean and Six Sigma approaches. This broad industry experience has given him a unique perspective when it comes to developing KPIs to improve organisational performance.

Bernie lives in Sheffield, UK, with his wife Liz, two children and some underused exercise equipment.


Thu, Jul 18, 2024 - 02:00pm to 05:42pm EDT
Fri, Aug 02, 2024 - 10:00am to 01:42pm EDT
Mon, Aug 19, 2024 - 02:00pm to 05:42pm EDT
Sat, Sep 07, 2024 - 10:00am to 01:42pm EDT
Mon, Sep 09, 2024 - 10:00am to 01:42pm EDT
Wed, Sep 25, 2024 - 02:00pm to 05:42pm EDT
Tue, Oct 08, 2024 - 06:00pm to 09:42pm EDT
Wed, Oct 30, 2024 - 02:00pm to 05:42pm EDT
Thu, Nov 07, 2024 - 10:00am to 01:42pm EST
Fri, Nov 15, 2024 - 02:00pm to 05:42pm EST
Mon, Dec 02, 2024 - 10:00am to 01:42pm EST
Sat, Dec 14, 2024 - 10:00am to 01:42pm EST
Thu, Dec 19, 2024 - 07:00pm to 10:42pm EST
Fri, Dec 27, 2024 - 10:00am to 01:42pm EST
Wed, Jan 15, 2025 - 02:00pm to 05:42pm EST
Tue, Jan 28, 2025 - 04:00pm to 07:42pm EST
Mon, Feb 03, 2025 - 10:00am to 01:42pm EST
Sat, Feb 22, 2025 - 11:00am to 02:42pm EST
Tue, Feb 25, 2025 - 06:00pm to 09:42pm EST
Mon, Mar 10, 2025 - 02:00pm to 05:42pm EDT
Mon, Mar 24, 2025 - 04:00pm to 07:42pm EDT
Tue, Apr 01, 2025 - 07:00pm to 10:42pm EDT
Wed, Apr 16, 2025 - 12:00pm to 03:42pm EDT
Sat, May 10, 2025 - 02:00pm to 05:42pm EDT
Fri, May 30, 2025 - 04:00pm to 07:42pm EDT
Mon, Jun 09, 2025 - 10:00am to 01:42pm EDT
Mon, Jun 16, 2025 - 12:00pm to 03:42pm EDT
Thu, Jun 26, 2025 - 02:00pm to 05:42pm EDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For

Business professionals who:

  • Are tasked with creating new, effective, performance targets and incentives
  • Those who need to fix existing, problematic, performance targets and incentive schemes
  • Want a structured and practical design framework

Original Recording Date 07/2022
Course Developer Bernie Smith
Date Added to Catalog 07/07/2022
Yellow Book No

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 



Overall:      4.7

Total Reviews: 27


David S - LAS VEGAS, Nevada

"Mr. Smith is a very dynamic speaker with fabulous presentation skills.He keeps the course very interesting and moved at a nice pace, keeping the viewer engaged."

Stroh J - Virginia Beach, Virginia

"Great course!"