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Live Webcast Replay

Navigating Difficult Conversations


Total Credits: 1 including 1 Communications and Marketing - Non-technical

Average Rating:
   4.8
Category:
ACPEN Industry Institute |  Personal Development
Faculty:
Jill Schiefelbein
Course Levels:
Basic
Duration:
1 Hour
License:
Access for 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that results in direct results? In this session, we'll uncover a handful of strategies to drive results with your communication.

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • Communication
  • Relationship Management
  • Leadership & Navigation

Course Materials

Faculty

Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products: 12


University faculty-turned-entrepreneur, Jill is an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the online education space, creating an office serving 60,000 students and—with no staff or operational budget—added $1M in revenue in its first year.

Now, Jill focuses on providing custom communication training and strategies for her clients—through workshops, keynote speaking, consulting, and virtual training. She’s helped clients all over the spectrum learn dynamic communication skills: from Boomers, to Millennials, to Generation Z—from Fortune 50 companies, non-profit organizations, and even some reluctant professional athletes.

She’s a VIP contributor to Entrepreneur, and a livestream video personality. She has a syndicated YouTube channel that teaches communication skills and reaches thousands each week. She's written communication textbooks used at multiple universities, is a frequent guest on a wide range of podcasts, and has been featured in Forbes, Entrepreneur, CNET, and Time. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business from Entrepreneur Press was a #1 New Release in multiple Amazon categories.


Dates

Sat, Apr 24, 2021 - 02:00pm to 03:08pm EDT
Tue, May 11, 2021 - 04:00pm to 05:08pm EDT
Wed, May 26, 2021 - 10:00am to 11:08am EDT
Wed, Jun 09, 2021 - 12:00pm to 01:08pm EDT
Fri, Jun 25, 2021 - 02:00pm to 03:08pm EDT
Sat, Jul 10, 2021 - 04:00pm to 05:08pm EDT
Mon, Jul 19, 2021 - 10:00am to 11:08am EDT
Thu, Aug 05, 2021 - 12:00pm to 01:08pm EDT
Tue, Aug 24, 2021 - 02:00pm to 03:08pm EDT
Wed, Sep 08, 2021 - 04:00pm to 05:08pm EDT
Thu, Sep 30, 2021 - 10:00am to 11:08am EDT
Fri, Oct 01, 2021 - 12:00pm to 01:08pm EDT
Thu, Oct 21, 2021 - 02:00pm to 03:08pm EDT
Wed, Nov 10, 2021 - 04:00pm to 05:08pm EST
Mon, Nov 22, 2021 - 10:00am to 11:08am EST
Fri, Dec 10, 2021 - 12:00pm to 01:08pm EST
Wed, Dec 22, 2021 - 02:00pm to 03:08pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone
Original Recording Date 09/10/18
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/06/2018

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Promo Video

Reviews

5
4
3
2
1

Overall:      4.8

Total Reviews: 142

Comments

Lori R

" "

Eric Kruseman E

"Very clear and precise speaker. Extremely knowledgeable "

Mary Wilkes M

" "

Su Huynh S

" "

Leslie Alston L

"Jill is an excellent presenter."

Gerald S - Knoxville, Tennessee

"I love Jill's enthusiasm and the ability to keep my attention thru the entire course"

Mary Watts M

"Very good presenter!"

Alexandra Nava A

" "

Valerie Newsom V - Midland, Texas

"Jill is an engaging speaker. Love her!"

Emily J - Huntsville, Alabama

"Helpful information"

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