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Live Webcast Replay

Walkin’, Talkin’, Lookin’ & Listenin’ - Or Things Most of Us Don’t Do Well

Total Credits: 2 including 2 Auditing- Technical

Average Rating:
Accounting and Auditing |  ACPEN Industry Institute
Dennis F. Dycus, CFE, CPA, CGFM
Course Levels:
2 Hours
Product Setting: Expires 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


You often can perform an audit in accordance with all of the standards, and still have a substandard audit IF you did not get out among the clients employees (let them know you are there and where you located), talk to as many people as you can regardless as to whether you may think that they may have any helpful information; constantly observe your surrounding where ever you are at (you never now what you might see) and lastly, listen to not only what people are saying to you but are also saying around you.

This presentation is designed to illustrate the importance of making yourself available to your client’s employees, let them know that you are there and where you can be found. Talk with them because if there is a problem, somebody knows and they will often tell you all about it IF you just ask them.  Look at your surrounding everywhere you go.  What are you looking for?  I don’t know but I’ll know it when I see it. Lastly, listen to what they have to say.  Every word is important because they may say something that you had not asked about. 

Remember, you never want to discover something and go to an individual who you determined knew about it and ask, why didn’t you tell me about this and their response was, you never asked me!

Basic Course Information

Learning Objectives
  • Illustrate what auditors are remembered for
  • Realizing why your client is so nice to you
  • Understanding the importance of making yourself available at their convenience
  • Differentiate how to talk to different types of individuals
  • Calibrating individuals and why it is so important
  • Remembering that words lie, but the body always tells the truth Soliciting information without asking questions

Major Subjects
  • The importance of making yourself available
  • How to start a conversation and what to NOT talk about
  • The art of how to listen
  • When you don’t understand what they just said
  • Don’t fool by equivocations when they respond to a question
  • Materiality and perception

Course Materials


Dennis F. Dycus, CFE, CPA, CGFM's Profile

Dennis F. Dycus, CFE, CPA, CGFM Related Seminars and Products

Mr. Dennis F. Dycus, CFE, CPA, CGFM, presently serves as the Director of the Division of Municipal Audit for the Office of the Comptroller of the Treasury, State of Tennessee. The Division is responsible for the annual audit of all municipalities, utility districts, school activity and cafeteria funds, housing authorities, certain not-for-profit organizations and other quasi-governmental entities in the State of Tennessee. In addition, the Divisions staff conducts numerous audits for fraud, waste and abuse each year.

From the beginning of his career with a national accounting firm, through the last 37 years of involvement with the audits of all forms of governmental entities, he brings a wealth of practical experience to his presentations. A graduate of Western Kentucky University, Mr. Dycus is a frequent guest speaker/lecturer for various college business/accounting classes, professional associations, local, state and national conferences and not-for-profit organizations. In 1996, the Eta Omicron Chapter of Beta Alpha Psi presented him with the Distinguished Alumnus Award in recognition of his support of the WKU Accounting Department.

A 1986 graduate of the Tennessee Government Executive Institute, Mr. Dycus is an active member of the American Institute of Certified Public Accountants where he previously served on the Members in Government Committee, the Ad Hoc CPE Curriculum Task Force on Government and the National CPE Curriculum Subcommittee. He is also a member of the Tennessee Society of Certified Public Accountants, the Association of Government Accountants, where he previously served as chapter president; the Government Finance Officers Association, and the Association of Certified Fraud Examiners, where he also served as chapter president and is a former member of both the Associations Board of Regent and ACFE Foundation as well as a member of their instructor faculty on a national basis. In June, 2005, the Middle Tennessee Chapter honored him with the designation of president emeritus in recognition of his longstanding contributions to the chapter.

For the last several years, Mr. Dycus has developed and/or conducted training programs in all fifty states, Puerto Rico, Guam, Canada and Europe, for organizations such as the Association of Certified Fraud Examiners; the American Institute of Certified Public Accountants; numerous state CPA societies; the Government Finance Officers Association; the Association of Government Accountants; the National Association of State Auditors, Comptrollers and Treasurers; Westcott Communications, Inc.; the Organization for Security and Co-Operation in Europe; New York Presbyterian Hospital; IBM; HCA; NYC Presbyterian Hospital, Saturn, Inc.; the US Department of Labor; the Government Accountability Office; the Internal Revenue Service; Bisk Education, Inc.; Nichols Education, Inc.; numerous state audit organizations and individual professional firms. He is a frequent speaker at various professional conferences, both on a local and national level.

In 1989 and again in 1997, he was the recipient of the AGA's, National Education and Training Award and has been presented with several Outstanding Discussion Leader Awards by both the Tennessee and Florida Societies of Certified Public Accountants. In 1998 he was honored with the Association of Certified Fraud Examiners, Distinguished Achievement Award for his meritorious service in the detection and deterrence of fraud and in 2001 was one of only three individuals to receive the designation as a Fellow of the Association of Certified Fraud Examiners in recognition for his contribution to expanding the Associations body of knowledge toward the detection of fraud. In 2003 he was the recipient of the Tennessee Society of CPAs first ever, Outstanding CPA in Government Award and in 2004 received the Association of Certified Fraud Examiners Outstanding CFE in Government Award. In 2009 he was recognized as a Friend of the Association by the Tennessee Association of Utility Districts for his contribution to the utility industry in Tennessee. This was only the second such recognition the association had made in its 52 year history.

In addition, he has authored articles on auditing for fraud for national publications.


Mon, Jul 29, 2024 - 10:00am to 11:47am EDT
Mon, Aug 05, 2024 - 12:00pm to 01:47pm EDT
Sat, Aug 10, 2024 - 10:00am to 11:47am EDT
Fri, Aug 23, 2024 - 02:00pm to 03:47pm EDT
Mon, Sep 16, 2024 - 04:00pm to 05:47pm EDT
Mon, Sep 30, 2024 - 10:00am to 11:47am EDT
Mon, Oct 14, 2024 - 12:00pm to 01:47pm EDT
Thu, Oct 31, 2024 - 02:00pm to 03:47pm EDT
Mon, Nov 04, 2024 - 04:00pm to 05:47pm EST
Thu, Nov 21, 2024 - 06:00pm to 07:47pm EST
Thu, Dec 05, 2024 - 06:00pm to 07:47pm EST
Sat, Dec 14, 2024 - 10:00am to 11:47am EST
Mon, Dec 16, 2024 - 02:00pm to 03:47pm EST
Thu, Dec 26, 2024 - 04:00pm to 05:47pm EST
Mon, Jan 06, 2025 - 04:00pm to 05:47pm EST
Wed, Jan 29, 2025 - 10:00am to 11:47am EST
Wed, Feb 12, 2025 - 12:00pm to 01:47pm EST
Fri, Feb 21, 2025 - 02:00pm to 03:47pm EST
Sat, Feb 22, 2025 - 11:00am to 12:47pm EST
Tue, Mar 11, 2025 - 04:00pm to 05:47pm EDT
Sat, Mar 22, 2025 - 10:00am to 11:47am EDT
Tue, Apr 08, 2025 - 12:00pm to 01:47pm EDT
Mon, Apr 28, 2025 - 02:00pm to 03:47pm EDT
Mon, May 12, 2025 - 04:00pm to 05:47pm EDT
Fri, May 23, 2025 - 10:00am to 11:47am EDT
Fri, Jun 06, 2025 - 12:00pm to 01:47pm EDT
Fri, Jun 20, 2025 - 02:00pm to 03:47pm EDT
Sat, Jun 28, 2025 - 11:00am to 12:47pm EDT
Mon, Jun 30, 2025 - 04:00pm to 05:47pm EDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For

External and Internal Auditors, Fraud Examiners

Original Recording Date 10/2022
Course Developer Dennis F. Dycus
Date Added to Catalog 09/20/2022
Yellow Book No

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

Promo Video



Overall:      4.8

Total Reviews: 41


Harold K

"Very Good Course."

Christina H

"This instructor has the best voice. Easy to listen to."

Laurie S

"Mr. Dycus is one of the best speakers I have ever listened to. I wish all my CPE courses were this interesting. I felt the material was relevant to my actual job and it was very engaging. Please pass along my thanks to him!"

Janice P

"This was a great class. I enjoyed the presentation and the way the material was presented. Very interesting."

Krista R - Leesville, Louisiana

"This was very informative. I am not an auditor but an auditee. This helps me understand why auditors do what they do."

Richard B - Appleton, Wisconsin

"Dennis was a great presenter. I'd like to see additional classes by him."

Caroline R

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